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      2. Getting started

      What should I know when using StrongPRO?

      General Overview on what Pharmacist's should know when using StrongPro

      What is StrongPro?

      StrongPro is a patient communications tool with functionalities for the pharmacy including:

      • Providing detailed health advice and counselling
      • Enhancing patient adherence through prescription reminders and communications
      • Connecting patients with relevant clinical trial opportunities
      • Selecting appropriate patient cohorts for targeted messaging
      • Understanding and reporting on patients who require more adherence support

      Why use StrongPro?

      • Pharmacists provide the extensive duty of care to the patient by using StrongPRO
        • Pharmacists can communicate with patients who are on PPI medications and check on them if they are still experiencing symptoms even after taking their PPI meds. This opens up a new channel for pharmacists to communicate with their patients and help the patients. 
      • StrongPro gives opportunities to pharmacists to start important conversations with many patients efficiently and efficiently.
      • The potential to effortlessly bring patients back to the pharmacy while providing high-quality medicinal advice.

      How to use StrongPro? How often can I message my patients?

      • You can use StrongPro to increase awareness of pharmacy professional services such as medication review, blood pressure monitoring, Webster packing, vaccination services, and more 
      • StrongPro only allows you to message your patients once a week to avoid spamming your patients

      Sending messages in StrongPro?

      Sending StrongPro messages using Email

      • Email is FREE so you can create longer email content
      • The subject title is now optional but it is strongly recommended to put it in
      • Patients can simply click the “unsubscribe link” to opt-out

      Sending StrongPro messages using SMS
        • SMS will cost $0.12 per 160 characters (including the pharmacy name and the automated opt-out sentence: “Reply STOP to opt out”- 21 characters)
          • For example, the sentence below should be within 160 characters after taking into account the automated sentence (Reply STOP to opt out) and the pharmacy name.
            •  “Are you on acid reflux medications but still getting symptoms? Visit {Pharmacy Name} for support”
        • SMS with emojis will cost $0.12 per 70 characters when an emoji is added to the SMS as shown below: 
        • Spaces included in the characters
        • Patients can reply “STOP” to opt-out
        • StrongPro, includes a calculator that shows the total SMS cost before you send out the messages



      * Opt out messages are built into the all SMS as is required 
      More Information about opt-out

      Who to contact if have questions or need further assistance with StrongPro?