Preparing your Pharmacy Staff

It is important to keep your staff informed about your use of StrongPro as they will be answering questions from patients that call or visit your store, asking questions about the messages

Message	Example
Share upcoming campaigns and key dates using a campaign calendar	"SMSes about flu vaccinations will be sent out this week"
Train staff on handling patient queries effectively	"You may book via our website, or I can take a booking for you"
Equip staff with the right messaging to address patient questions about the SMS they’ve received	"We are using a new SMS and Emailing service to communicate with our customers, similar to messages sent by GPs and Dentist" "You may opt out be responding "STOP" or clicking unsubscribe within the email

Screenshot 2025-02-24 at 3.32.45 PM

Tips	Example
Choosing the most effective channel used in your pharmacy to share your campaign and updates.	E.g. Morning or shift meeting, staff room poster
Make the messaging visible, the method used (SMS/Email) and what cohorts it was sent to.	E.g. "Next Tuesday, we will send SMSes to ~500 patients to book a Blood Pressre Check service"
Who to get help from	i.e. from within your pharmacy or group support@strongroom.ai
Recording system to track source of query or booking	e.g. when customer makes a booking, in the notes section: "responding to the SMS"