Preparing Your Pharmacy Staff (AUS)

It is important to keep your staff informed about your use of StrongPro, as they will be answering questions from patients who call or visit your store, asking questions about the messages.

Message	Example
Share upcoming campaigns and key dates using a campaign calendar	"SMSes about flu vaccinations will be sent out this week"
Train staff on handling patient queries effectively	"You may book via our website, or I can take a booking for you"
Equip staff with the right messaging to address patient questions about the SMS they’ve received	"We are using a new SMS and Emailing service to communicate with our customers, similar to messages sent by GPs and Dentist" "You may opt out be responding "STOP" or clicking unsubscribe within the email

Screenshot 2025-02-24 at 3.32.45 PM

Tips	Example
Choose the most effective channel to use in your pharmacy to share your campaign and updates.	E.g. Morning or shift meeting, staff room poster
Make the messaging visible, the method used (SMS/Email) and what cohorts it was sent to.	E.g. "Next Tuesday, we will send SMSes to ~500 patients to book a Blood Pressure Check service"
Who to get help from	i.e. from within your pharmacy or group support@strongroom.ai
Recording system to track the source of the query or booking	e.g. when a customer makes a booking, in the notes section: "responding to the SMS"