This article outlines the recommended campaign timelines to follow to ensure effective use of StrongPro
Week 1:
- Review StrongPro dashboard
- Chose a champion (staff member) for each campaign to ensure that the
the campaign is being monitored and actioned - Create an aim/target for each campaign
- Select the patient variable cohort by starting with the largest revenue opportunity
- Select campaign message from templates, tailor, create or use ChatGP - start
with board messaging - Send message
- The patient response should be seen within the first week when patients consult the pharmacists about the messages receive
- For example, Shingrix vaccination messages sent out; should see a 10% increase in the vaccination rate
- Action patient service, meds check etc.
Week 2:
- Review campaign results
- Select patients who are yet to engage with the first message
- Select campaign message from templates, tailor, create or use ChatGP - use
board messaging again - Send message
- Action patient service, meds check etc.
Week 3-4-5-6:
- Review campaign results
- Select patients who are yet to engage with the campaign messaging
sequence - Select campaign message from templates, tailor, create or use ChatGP
- Over the course of weeks, 3-6 use more specific and in-depth health
messaging
- Over the course of weeks, 3-6 use more specific and in-depth health
- Send message
- Action patient service, meds check etc.
Week 7-8:
- Review campaign results
- Select patients who are yet to engage with the campaign messaging
sequence - Select campaign message from templates, tailor, create or use ChatGP
- Over the course of weeks 7-8 use more specific and in-depth health
messaging
- Over the course of weeks 7-8 use more specific and in-depth health
- Send message
- Action patient service, meds check etc.
Tips
- Trial the campaign messaging with yourself, your team and your regulars first for familiarity
- Know your why for each campaign, have an aim/target
- Nominate a champion (staff member) for your campaign to ensure that the campaign is being monitored and actioned
- Customise and personalise the campaign messaging sequence
- Build rapport with your patients through the campaign messaging sequence
- Track your results weekly
- Follow the 8 Week Campaign structure through to the end
- Use StrongPro as a KPI tool
- StrongPro highlights which professional health services you may like to offer in your pharmacy to improve your community’s health outcomes