Skip to content
English
Submit a Support Request
Contact Us
  • There are no suggestions because the search field is empty.

How do I reset my StrongER Cloud password?

This guide shows you how to reset your StrongER Cloud password through the StrongRoom AI Portal. Use it if you've forgotten your password, can't log in, or have been locked out of your account.

 Note: These steps apply to StrongER Cloud only. If you use a local installation of StrongER, the reset process is different. See How do I reset my password?. 

Before you start
  • You'll need the email address linked to your StrongER Cloud account.
  • You'll need access to that email inbox to receive the reset link.
Steps
  1. Go to the Portal login page. Open your web browser and go to portal.strongroom.ai/login.
  2. Enter your email address. Type the email address linked to your StrongER Cloud account.
  3. Select Forgot Password? This appears below the login field.

  4. Select Email Reset Password. We'll send a password reset email to the address you entered.

  5. Follow the steps in the email. Open the email from StrongRoom AI and follow the instructions to set a new password.
Common issues
  • The reset email hasn't arrived: Check your spam or junk folder. Allow a few minutes for delivery, then try again.
  • The email address isn't recognised: Make sure you're using the email linked to your StrongER Cloud account. If you're unsure which one it is, contact us.
  • The reset link doesn't work: Reset links can expire. Return to the login page and request a new reset email or contact support.
  • You use a local installation: This process won't reset a local StrongER password. See How do I reset my password?.