Skip to content
English
Submit a Support Request
Contact Us
  • There are no suggestions because the search field is empty.

How do I reset my StrongER local password?

This guide shows you how to reset a password in a local installation of StrongER. Local passwords can only be reset from within StrongER by a user with the Chief Pharmacist role.

Note: These steps apply to StrongER local only. If you use StrongER Cloud, see How do I reset my StrongER Cloud password?

Before you start
  • A user with the Chief Pharmacist role must be available to complete the reset.
  • If no Chief Pharmacist is available, contact support.
  1.  Log in as a Chief Pharmacist. Check the role shown in the top-right corner of StrongER. If you're not logged in as a Chief Pharmacist, log out and switch users. 
  2.  Open the user list. Go to Lists > Users. 
  3.  Edit the user. Select the pencil icon next to the user who needs a password reset. 

  4.  Select Update Password. In the pop-up window, select Forgot Password. 
  5.  Note the temporary login details. A pop-up shows the user's Username and Temporary Password. The user will need both to log in. 

  6.  Log out. Select your name in the top-right corner, then select Logout. 
  7.  Log in with the temporary password. The user enters their username and temporary password, then follows the prompts to create a new password. 
Common issues
  • No Chief Pharmacist is available: Contact support.
  • The new password isn't accepted: Make sure it hasn't been used in StrongER within the last 2 years.
  • You use StrongER Cloud: This process won't reset a Cloud password. See How do I reset my StrongER Cloud password?