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July 2026 StrongPro Feature Release

We have rolled out several highly requested features and performance updates to StrongPro to streamline your daily workflows and improve how you engage with your patients. Here is a breakdown of what is new:

1. Message Replies

You can now view and manage direct replies from your customers, making it easier to identify which patients have replied to your messages or campaigns.

How to use it:

  1. Access the History menu.
  2. Open any sent message.
  3. Click on Replies to reveal any patient responses.

2. AI-Powered Filter-based Cohort Creation

Building targeted patient lists is now available. Patient cohorts can now be saved and automatically named based on your selected criteria.


How to use it:

  1. Start in the Contact menu.
  2. Select your desired filters to build the patient cohort.
  3. Click Save Cohort and enter a cohort name, OR click the AI icon to automatically generate a name on your behalf.
  4. Click Save.

3. Complete Custom Cohorts

In addition to creating cohorts based on filters alone, you can now create cohorts based on specific patients. This is especially useful if you have a group of patients who do not fit a specific filter, such as nursing home patients or patients who speak only a certain language.

 

How to use it:

  1. Start in the Cohort menu.
  2. Click +New, enter a cohort name, and optionally choose any patient filter(s).
  3. Click Save Cohort.
  4. Go to the Cohorts menu and add any specific patient(s) in Search & Add Patients

4. Load Existing Cohorts

For recurring campaigns, you can now instantly load your pre-saved cohorts, eliminating the need to rebuild your audiences from scratch.


How to use it:

  1. Start in the Contact menu.
  2. Click Load Cohort… and select your desired cohort filter.
  3. Review the populated fields by referring to the filters on the left.
  4. Click Contact to proceed.

5. Test User Creation

Need to see the full picture beyond a quick preview? You can now add test users to experience firsthand exactly what your patients will receive from their StrongPro messages.

 

How to use it:

  1. Start in the Contact menu.
  2. Click Manage Test User button located at the top right and fill in user details.
  3. Click Add Test User
  4. The Test User(s) will appear on the Filter Patients for selection                 


    Please note that standard rates apply for Test Users receiving SMS messages.

6. Workflow & Quality of Life Improvements

We have squashed several bugs and optimised the overall interface to ensure a smoother, faster user experience.