--- title: How do I open Strong Integration when it is already running? description: The StrongIntegration Utility links StrongER with integration partners (dispensing and invoicing software). It's installed on a dedicated computer and must be running for prescriptions and invoices to connect with Strong ER via Incoming Pages. --- [Skip to content](https://help.strongroom.ai/knowledge-base-stronger/how-do-i-start-strongintegration#main-content) English Show submenu for translations [Submit a Support Request](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new?hsLang=en) [![StrongER Word Logo Black](https://help.strongroom.ai/hs-fs/hubfs/StrongER%20Word%20Logo%20Black.png?width=200&height=25&name=StrongER%20Word%20Logo%20Black.png)](https://strongroom.ai/) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Request](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new) - [Contact Us](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new) [Contact Us](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new?hsLang=en) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [StrongER Help Centre](https://help.strongroom.ai/knowledge-base-stronger?hsLang=en) 2. [Integration](https://help.strongroom.ai/knowledge-base-stronger/integration?hsLang=en) # How do I open Strong Integration when it is already running? ## The StrongIntegration Utility links StrongER with integration partners (dispensing and invoicing software). It's installed on a dedicated computer and must be running for prescriptions and invoices to connect with Strong ER via Incoming Pages. If when you try to start Strong Integration because your prescriptions and invoices aren't coming through into StrongER, you can try restarting StrongER. 1. Find **Strong Integration Utility icon** (a white SR on a yellow background) in the taskbar tray in the taskbar notification area or from the taskbar or start menu of the terminal with Strong Integration installed. **Click** on the **Strong Integration** icon to open the program ![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Dec-17-2023-10-31-06-7510-PM.png?width=620&height=299&name=image-png-Dec-17-2023-10-31-06-7510-PM.png) 2. Select the **Settings Icon (Cog Wheel Icon)**, then **Exit ** ![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Mar-18-2025-11-19-12-4854-PM.png?width=1084&height=1006&name=image-png-Mar-18-2025-11-19-12-4854-PM.png) 3. Then double-click the **Strong Integration **icon found on the desktop, taskbar or open Strong Integration from within the Windows Start Menu ![](https://help.strongroom.ai/hs-fs/hubfs/Start%20menu-png-1.png?width=656&height=1032&name=Start%20menu-png-1.png) 4. The **Strong Integration Utility** pop-up will be displayed. You should have a green tick next to your dispensing software and invoicing software ![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Mar-18-2025-11-21-51-4179-PM.png?width=1084&height=1006&name=image-png-Mar-18-2025-11-21-51-4179-PM.png) 5. 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