1. StrongER Help Centre
  2. Opioid Replacement Therapy

How do I reverse an Opioid Therapy Program (OTP) or Staged Supply (SS) entry?

If you need to reverse an OTP or SS entry, you can do so from the patients profile.

  1. Navigate to the patients profile, by searching for or filtering for the patient in the Patient Search field in the top left-hand corner of StrongER.
  2. Click on the patient's profile, to expand it.
  3. Navigate to the relevant section, either Opioid Replacement or Staged Supply
  4. Scroll down on the page, until the spreadsheet is visible.
  5. Once you have found the transaction/s that you need to reverse, double-click on the entry. A Supply Details window will pop-up, confirm that this is the correct entry to be reversed.
  6. Click Reverse Supply and in the next pop-up window, enter the reason for the reversal and then enter in your username and password and select Confirm
  7. If required: you can re-record/re-supply the transaction with the same or correct details

You cannot undo a Reversal in StrongER, once the transaction has been reversed it is final! 

    Once a transaction has been reversed, it will be highlighted in red.

    Only ONE transaction can be reversed at a time, this is to stop errors in reversing multiple transactions at once by mistake.