If you need to reverse an OTP or SS entry, you can do so from the patients profile.
- Navigate to the patients profile, by searching for or filtering for the patient in the Patient Search field in the top left-hand corner of StrongER.
- Click on the patient's profile, to expand it.
- Navigate to the relevant section, either Opioid Replacement or Staged Supply
- Scroll down on the page, until the spreadsheet is visible.
- Once you have found the transaction/s that you need to reverse, double-click on the entry. A Supply Details window will pop-up, confirm that this is the correct entry to be reversed.
- Click Reverse Supply and in the next pop-up window, enter the reason for the reversal and then enter in your username and password and select Confirm
- If required: you can re-record/re-supply the transaction with the same or correct details
You cannot undo a Reversal in StrongER, once the transaction has been reversed it is final!
Once a transaction has been reversed, it will be highlighted in red.
Only ONE transaction can be reversed at a time, this is to stop errors in reversing multiple transactions at once by mistake.