--- title: How do I reset my StrongER local password? description: Forgot your StrongER local password? Learn how a Chief Pharmacist can reset it from within StrongER using a temporary password. --- [Skip to content](https://help.strongroom.ai/knowledge-base-stronger/how-do-i-reset-my-password#main-content) English Show submenu for translations [Submit a Support Request](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new?hsLang=en) [![StrongER Word Logo Black](https://help.strongroom.ai/hs-fs/hubfs/StrongER%20Word%20Logo%20Black.png?width=200&height=25&name=StrongER%20Word%20Logo%20Black.png)](https://strongroom.ai/) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Request](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new) - [Contact Us](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new) [Contact Us](https://help.strongroom.ai/knowledge-base-stronger/kb-tickets/new?hsLang=en) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [StrongER Help Centre](https://help.strongroom.ai/knowledge-base-stronger?hsLang=en) 2. [Lists](https://help.strongroom.ai/knowledge-base-stronger/lists?hsLang=en) 3. [Users](https://help.strongroom.ai/knowledge-base-stronger/lists?hsLang=en#users) # How do I reset my StrongER local password? ## This guide shows you how to reset a password in a local installation of StrongER. Local passwords can only be reset from within StrongER by a user with the Chief Pharmacist role. **Note:** These steps apply to StrongER local only. If you use StrongER Cloud, see [How do I reset my StrongER Cloud password?](https://help.strongroom.ai/knowledge-base-stronger/how-do-i-reset-my-stronger-cloud-password?hsLang=en) ###### Before you start - A user with the **Chief Pharmacist** role must be available to complete the reset. - If no Chief Pharmacist is available, contact [support](https://help.strongroom.ai/knowledge-base-stronger/how-can-i-get-support-and-when-is-it-available?hsLang=en). 1. **Log in as a Chief Pharmacist.** Check the role shown in the top-right corner of StrongER. If you're not logged in as a Chief Pharmacist, log out and switch users. 2. **Open the user list.** Go to **Lists \> Users**. 3. **Edit the user.** Select the pencil icon next to the user who needs a password reset.  ![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Aug-08-2024-02-55-39-9289-AM.png?width=670&height=360&name=image-png-Aug-08-2024-02-55-39-9289-AM.png) 4. **Select Update Password.** In the pop-up window, select **Forgot Password.** 5. **Note the temporary login details.** A pop-up shows the user's **Username** and **Temporary Password**. The user will need both to log in.  ![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Aug-08-2024-02-56-07-6894-AM.png?width=670&height=360&name=image-png-Aug-08-2024-02-56-07-6894-AM.png) 6. **Log out.** Select your name in the top-right corner, then select **Logout**. 7. **Log in with the temporary password.** The user enters their username and temporary password, then follows the prompts to create a new password. ###### Common issues - **No Chief Pharmacist is available:** Contact [support](https://help.strongroom.ai/knowledge-base-stronger/how-can-i-get-support-and-when-is-it-available?hsLang=en). - **The new password isn't accepted:** Make sure it hasn't been used in StrongER within the last 2 years. - **You use StrongER Cloud:** This process won't reset a Cloud password. 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