If you have deleted a script or invoice from the incoming prescription and/or invoice queue, or reversed an entry from the drug register, it can be brought back into StrongER using Advanced Refresh
If you are using Fred Plus the Advanced Refresh feature works differently for you. Scroll down to the heading Fred Plus for further details.
Prescriptions
If a prescription has been deleted from the incoming prescription queue, or the entry for that script has been reversed, then the Advanced Refresh function can be used to retrieve the script back into the incoming prescription queue, so the script may be signed into StrongER.
- In your dispensing software, take note of what Date the prescription was dispensed on.
- In StrongER, navigate to the Prescriptions page located at the top of the application, then select the Calendar Icon
(located in the top right-hand corner). 
- Select the Calendar Icon in the pop-up window
and Select the Date that the script was dispensed in your dispensing software or select a pre-set date filter. If selecting the dispense date, click the date twice to restrict the refresh to that day. - Leave "Retrieve previously deleted entries" ticked, then select Refresh.
- Wait while StrongER searches for prescriptions. Depending on the date range, it may take a moment to process the request.
Please note: Using the Advanced Refresh feature may bring more than the one prescription you are searching for, i.e. if there is more than one deleted script for the date range selected, these scripts will also be brought back into StrongER. If this does occur, you can select them and then select the Bin icon to remove the un-needed scripts from the incoming prescription queue.
DO NOT: Use the Advanced Refresh feature to search for more than 2 weeks at a time, doing so may result in slow-downs or crashes of S! or data coming through into StrongER incorrectly
If the prescription you are trying to bring into StrongER doesn't appear after advanced refreshing, contact StrongRoom Support for assistance
Invoices
Advanced Refresh for invoices does not work if your invoices aren't integrated i.e. if you manually add your invoices into StrongER.
If an invoice has been deleted from the incoming invoice queue, or all entries for that invoice have been reversed in StrongER, then the Advanced Refresh function can be used to retrieve the invoice back into the incoming invoice queue. (i.e. If you have reversed the entry for one medication on an invoice but the invoice was for 5 items in total, then the Advanced Refresh function will only work if the whole invoice is reversed. You can either reverse all entries on that invoice to then bring the full invoice back into the incoming invoice queue, or do a manual invoice entry for the medication that was reversed).
- In your Point of Sale software (e.g. Fred Office, Z Office etc), take note of what date the invoice was received (Note: In Minfos it will be the Order Date not the Received Date).
- In StrongER, navigate to Invoices (located at the top of the screen), then select the Calendar Icon (located in the top right-hand corner).
- Select the Calendar Icon again in the pop-up window and Select the Date that the invoice was received in your Point of Sale software or select a pre-set date filter. If selecting the received date, click the date twice to restrict the refresh to that day.
- Leave "Retrieve previously deleted entries" ticked, then select Refresh.
- Wait while StrongER searches for invoices. Depending on the date range, it may take a moment to process the request.
Please note: Using the Advanced Refresh feature may bring more than the one invoice you are searching for, i.e. if there is more than one deleted invoice for the date range selected, these invoices will also be brought back into StrongER. If this does occur, you can select the un-needed invoices and then select the Bin icon to remove them from the incoming invoice queue.
DO NOT: Use the Advanced Refresh feature to search for more than 2 weeks at a time. Doing so may result in slow-downs or crashes of S! or data coming through into StrongER incorrectly.
If the Invoice you are trying to bring into StrongER doesn't appear after advanced refreshing, contact StrongRoom Support for assistance
Fred Plus
The Advanced Refresh function does not work for Fred Plus. To retrieve a deleted script from the incoming prescription queue, or a script that was reversed in StrongER, you will need to edit/re-submit this script in Fred Plus. To do so, bring up the script in Fred Plus, select Edit and then proceed to the username field and re-submit the prescription.