How can I get support and when is it available?
We're here to help! If you have questions or run into an issue, there are several ways to get the support you need.
Contacting Support
You can reach our support team by submitting an online request, calling us, or sending an email.
💻 Submit a Support Request
To log a ticket directly through our Help Centre:
-
Click Submit a Support Request or at the top of this page.
-
Fill out the form with as much detail as possible.
-
Tip: Please include any relevant screenshots, exact error messages, or steps to reproduce the issue to help us resolve it faster.
Once submitted, a member of our team will review your request and get back to you via email as soon as possible.
✉️ By Email
- Address: support@strongroom.ai
📞 By Phone
- Number: 03 7065 4066
- Instructions: Press Option 1 to speak directly with a customer support agent.
Support Hours
All times listed below are in Melbourne time (AEST/AEDT).
Standard Business Hours: 8:30 AM – 5:00 PM, Monday to Friday.
- Note: Our Help Centre and email support are only monitored during these standard hours.
Urgent After-Hours Support: Limited phone support is available until 10:00 PM on weekdays, as well as over the weekend.