I can't find my resident or the correct location

If you are unable to find your resident or the correct location you will need to go to the Settings tab

Under Resident Search (under the Settings tab on the Dashboard) you will see the Searchable Locations tab.

Every user of the StrongCare platform will need to have the appropriate rooms /locations assigned to them - in this way the user will be able to search for the Residents. This can be done under the Searchable Locations tab.

At all times a user must have at least one active list. StrongCare will set Searchable Locations for you during the implementation phase, however if you have a new staff member remember to Register the User and Assign Locations to them.

Select Settings from the Dashboard
Select the Searchable Locations tab
Select the Facility

You may need to add a new Wing List to your Searchable Locations

Click on Create New List

Then enter the name of the new list
Then click Create
Select and deselect the other locations relevant to this list name
Then select Update List
After the Searchable Location List has updated, click Close

After you have updated any Searchable Locations, ensure your users can see these options when they login to StrongCare.

Return to the Users tab and enter and search for the Users Name
Select the user's name
Then scroll down the page
Activate the arrow under Link Login to Locations
Select the newly created location
Then click on the Update Login Details button
After the Login account has been updated, click Close

In this way the User will be able to view the new Location when they login. The new location has now been activated for the user.