---
title: I can't find my resident or the correct location
description: I can't find my resident or the correct location
---

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# I can't find my resident or the correct location

## If you are unable to find your resident or the correct location you will need to go to the Settings tab

Under Resident Search (under the Settings tab on the Dashboard)  you will see the **Searchable Locations** tab.

Every user of the StrongCare platform will need to have the appropriate rooms /locations assigned to them - in this way the user will be able to search for the Residents. This can be done under the Searchable Locations tab.

At all times a user must have at least one active list. StrongCare will set Searchable Locations for you during the implementation phase, however if you have a new staff member remember to Register the User and Assign Locations to them.

- Select **Settings** from the Dashboard
- Select the **Searchable Locations** tab
- Select the **Facility**

You may need to add  a new Wing List to your Searchable Locations

- Click on **Create New List**

- Then enter the name of the new list
- Then click **Create**
- Select and deselect the other locations relevant to this list name
- Then select **Update List**
- After the Searchable Location List has updated, click **Close**

**![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Dec-17-2023-10-50-01-7073-PM.png?width=586&height=456&name=image-png-Dec-17-2023-10-50-01-7073-PM.png)**

After you have updated any Searchable Locations, ensure your users can see these options when they login to StrongCare.

- Return to the **Users tab** and enter and search for the Users Name
- Select the user's name
- Then scroll down the page
- Activate the arrow under **Link Login to Locations**
- **![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Dec-17-2023-10-51-56-9484-PM.png?width=539&height=84&name=image-png-Dec-17-2023-10-51-56-9484-PM.png)**
- Select the newly created location
- Then click on the **Update Login Details** button
- After the Login account has been updated, click **Close**

In this way the User will be able to view the new Location when they login. The new location has now been activated for the user.

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