---
title: Why can't I see my resident when searching?
description: "Can't see your resident?\nEvery user of the StrongCare platform will need to have the appropriate rooms assigned to them - in this way the user will be able to search for the Residents. This can be done under the Searchable Locations tab."
---

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# Why can't I see my resident when searching?

## Can't see your resident? Every user of the StrongCare platform will need to have the appropriate rooms assigned to them - in this way the user will be able to search for the Residents. This can be done under the Searchable Locations tab.

At all times a user must have at least one active list. StrongCare will set **Searchable Locations** for you during the implementation phase, however if you have a new staff member remember to Register the User and Assign Locations to them. You will need to activate **Searchable Locations**, which is found under **Settings**, then **Resident Search.**

![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Nov-29-2023-11-24-22-4920-PM.png?width=271&height=386&name=image-png-Nov-29-2023-11-24-22-4920-PM.png)

1. Select **Settings** from the Dashboard
2. Expand the **Resident Search** tab
3. Select the **Searchable Locations** tab
4. Select your **Facility**

In this example we are adding a new Wing List to our Searchable Locations

1. Click on **Create New List**  
   **![](https://help.strongroom.ai/hs-fs/hubfs/image-png-Nov-21-2023-10-48-10-9814-PM.png?width=572&height=360&name=image-png-Nov-21-2023-10-48-10-9814-PM.png)**
2. Then enter the name of the new list
3. Then click **Create**
4. Select and deselect the locations relevant to this list name
5. Then select **Update List**
6. After the Searchable Location List has updated, click **Close**

After you have updated any Searchable Locations, ensure your users can see these options when they login to StrongCare.

- Return to the **Users tab** and enter and search for the Users Name
- Select the user's name
- Then scroll down the page
- Activate the arrow under **Link Login to Locations**
- Select the newly created location
- Then click on the **Update Login Details** button
- After the Login account has been updated, click **Close**

In this way the User will be able to view the new Location when they login. The new location has now been activated for the user.

 

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