Why can't I see my resident when searching?

Can't see your resident? Every user of the StrongCare platform will need to have the appropriate rooms assigned to them - in this way the user will be able to search for the Residents. This can be done under the Searchable Locations tab.

At all times a user must have at least one active list. StrongCare will set Searchable Locations for you during the implementation phase, however if you have a new staff member remember to Register the User and Assign Locations to them. You will need to activate Searchable Locations, which is found under Settings, then Resident Search.

1. Select Settings from the Dashboard
2. Expand the Resident Search tab
3. Select the Searchable Locations tab
4. Select your Facility

In this example we are adding a new Wing List to our Searchable Locations

1. Click on Create New List
   
2. Then enter the name of the new list
3. Then click Create
4. Select and deselect the locations relevant to this list name
5. Then select Update List
6. After the Searchable Location List has updated, click Close

After you have updated any Searchable Locations, ensure your users can see these options when they login to StrongCare.

• Return to the Users tab and enter and search for the Users Name
• Select the user's name
• Then scroll down the page
• Activate the arrow under Link Login to Locations
• Select the newly created location
• Then click on the Update Login Details button
• After the Login account has been updated, click Close

In this way the User will be able to view the new Location when they login. The new location has now been activated for the user.