How do I add a new User into the database?

Add a New User: Every user will need to be added to the StrongCare database. This is done under the Settings tab on the dashboard.

• Under the Settings tab on the dashboard, navigate to Users on the left menu
  • Under this setting you may Register, Edit or Find a User within the system

Has the User already been added?

Before you Register a User, search the database to ensure the user has not already been added.

1. Click on the Find User button
2. In the search field, type the name of your resident
3. Then click the Search button
   The search may find a user with this name, and if you need to edit the user's details, use this name when you edit the user.
4. Move to the Edit User button
5. Enter the Username you located in the Find User search window
6. Click the Search button
7. (If a match is located) click on the match
   
8. In the User Details you may update the First or Last Name and or Address
9. Scroll down the page to view Contact Details
10. Update or Add Phone number or email address
11. Then click the Update Basic User Information button
12. Check the Login Accounts by clicking on the dropdown arrow
    
    

This employee may work across multiple locations and in different capacities. You may Create a New Login by clicking on the button. If required, click the Reset Password button.

1. Click on the correct Dashboard Type – For example Nurse, Admin/Manager, Personal Care Assistant, Prescriber or Pharmacist. If you have added a new email address, use the dropdown arrow to select the correct email
2. Scroll down the page
3. Use the dropdown arrow to select a login mobile number
4. Select the user's Role by clicking on the dropdown arrow
5. Select the correct Time zone by clicking on the dropdown arrow
6. Use the dropdown arrow to link the User to the locations that they will work in
7. You may link all rooms separately by clicking in the box next to the Room or Wing (Or you may select All)
8. After you have edited all fields, click the Update Login Details button
9. Then click Close

If you were not able to find an employee under the Find User button, you will need to Register the User.

Register a new User

1. Click the Register User button
   
2. The First Name and Last Name fields are mandatory, and are denoted with a red * asterisk
3. Toggle the buttons to enter either a Landline or a Mobile phone number
4. Use the dropdown arrow to change the country location, as required
5. Enter the phone number
6. Enter the Identification Number (e.g. AHPRA No., if known)
7. Enter the Email Address, then enter the employee’s physical address
8. Using your mouse, click the Register User button
9. Then click Close

Remember to add all Users within your aged care facility in this way.

This includes:

• • Prescribers (& locums) 
  • Pharmacists
  • Nursing staff
  • Administration
  • Managers, etc.

Ensure Pharmacists and Prescribers are added under the Users tab prior to Registering Prescribers and Pharmacists.

Note: After you Register a User you will need to set Notifications & Alerts, Searchable Locations, add Multi-Factor Authentication and set a PIN and Password for the New User.

Under the Prescriber’s tab you may Register a Practice and a Prescriber, Find and Unlink a Prescriber.

To remove Prescribers and Pharmacists from the list - they are not created here, but instead from Register Pharmacy and Register Prescriber

(Refer to Articles:  Setting a Password/Pin, Setting Multi-Factor Authentication, Configure Alerts)